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Advanced Team Leader 301 & 401

The competencies and outcomes build upon themselves at each role. Each level will continue to exercise and master the competencies listed previously.

 

Job Summary 

In order to advance to an Advanced Team Leader 301 or 401 positions in our organization, you must be able to handle complex operational and people problems. Being an Advanced Team Leader 301 or 401 in our store means taking on full responsibility and ownership for your area of the business. These levels prepare candidates for a Vice President position.

Responsibilities

  • Uphold “Core Values of the Business”

  • Personally Model “Core Traits of a Leader”

    • Character

    • Infectious Attitude

    • Sense of Abundance

    • Charitable Assumption

    • Balance of Results and Relationships

    • Long Term View of Success

    • Trust and NO Fear

    • Approving Patience and Tough Love

    • Not feeling Threatened by Others

  • Develop systems and descriptions for the development of Team Leaders in our business

  • Ensure the best possible guest experience at all times

  • Ensure the Leadership Team is meeting all CEM goals

  • Moral and Community of the Team

  • Ensures Excellence in the operation of all shifts

  • Responsible for all aspects of scheduling and meeting labor on a monthly basis

  • Communicates staffing needs to leadership team as needed

  • Daily, Weekly, Monthly, Quarterly and Yearly checklist upkeep and completion

Competencies

  • Working knowledge of all Chick-fil-A systems

  • Conflict resolution

Outcomes

  • An Advanced Team Leader 301 reports weekly during the Executive Leader meeting what has been accomplished in their area of the business

  • An Advanced Team Leader 301 makes significant contributions to the efficiency and effectiveness of operations in our business

  • An Advanced Team Leader 301 coaches and delegates responsibilities to the staff in their care

  • An Advanced Team Leader 301 will be graded on specific Measures of Success germane to their role in the business

Must-HaveS

  • Bachelor’s Degree or 1-year experience as a manager in our store

  • Proficiency in upper-level leader responsibilities (Scheduling, Ordering Truck, EOM, Managing Labor, Managing Food Costs, Food Safety)

  • Successful implementation of Impact Projects